Standard UK Delivery
I usually ship within 2 working days, so you should have your goodies with 2-4 working days. Everything is sent First Class via Royal Mail, so if you know your postie they might even deliver it with a cheery smile!
Next Day UK Delivery
If you just can't wait (or forgot a birthday, mebbe), then I can send your goodies using Royal Mail's Special Delivery service if you order before 12 noon. There's an option for this at checkout. To be absolutely sure though, please email me, DM me on IG or send me an FB message and get a response saying I can do this - some days are mega hectic and it's just not an option - sorry!
Yup, I can send most places in the world - yay!
Hard to give an accurate delivery estimate without breaking it down by country, but I use Royal Mail's Standard International Airmail service and will upgrade to a tracked service if your order is more than £25.
Returns or (eek!) Complaints Policy
If you're unhappy with the goodies for any reason, do get in touch and we can arrange a refund or exchange. What I aim for is for you to be delighted and if that's not the case, then to fix whatever the issue may be. There is a statutory provision in UK law for returning goods in original condition and within 7 days of delivery for a full refund, but you can be sure that whatever has happened (your goods haven't arrived or weren't what you expected - whatever) I'll be sure to act fairly to try and make you happy with the outcome.
I'm a customer too, and I know it's never good when a company quibbles over a genuine problem!